FAQs

Where Do I Enter A Discount Code?

Discount codes can be entered at the checkout within the "Discount Code" box you must hit "Apply" for the code to work.

I Do Not Live In The UK Can I Still Order?

Yes, we send orders all over the world simply enter your address at the checkout and a postage price will be shown. Please note we do not send any orders to Africa.

How Long Will My Order Take To Arrive?

This depends on where it is to be sent. Orders to a UK address normally only take a couple of days. For overseas addresses such as USA, Canada & Australia it can take up to 2 weeks from dispatch however, we find that most parcels arrive much quicker than this.

Can I Request Changes To A Product Design?

Yes within reason, we are always happy to make changes to our products to suit you. Depending on the product in question we are happy to change background, fonts and graphics colours as well as make changes to wording.

Requests for changes are normally free of charge however, full product redesigns may incur a small deposit.

If I send A Picture Can You Remake Someone Elses Product For me?

No, we cannot remake a product that does not belong to you or us.

Can I Sell My Products On The Occasions Boxed Website?

We currently have no plans to sell other people products on our site however, we may consider doing so in the future.

I Have A Problem With My Order What Can I Do?

If you have any problems please do feel free to send us a message via the Contact Page and we will do or very best to help solve the issue quickly.

Will You Design A Product For Me?

We are happy to design products based on your needs. Please get in contact to discuss your ideas. We may charge you a small fee for our design service.

Are Your Gift Mugs Dishwasher Safe?

Yes, they will be fine in a dishwasher however no mug is indestructible and will start to fade over time. In our experience the printed design on the mugs will last far longer than expected.

Do You Offer Wholesale Pricing?

We are always happy to offer a wholesale discount for resellers and other businesses. Please Contact Us letting us know which products you are interested in and the quantity you require. We will get back to you with a quote.

Can I Collect My Order From You?

No, we are an internet based business and do not allow for collections.

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